I purchased the EKPP Double Edition DVD from Herve Deschamp that documents the Doux de Coly and Gourneyras cave dives by the EKPP in 2002/2003. When I tried viewing the Doux de Coly disc, my DVD player flashed a warning about an improper region code and would not play the disc. Not without some resources, I proceeded to copy the disc and remove the region coding. The copy didn't work either, so I tried to re-author the disc and even tried region coding it for North America. None of my attempts succeeded. After scrapping four blanks, I contacted Herve Deschamp for an exchange or refund. Herve replied by calling me a liar and accusing me of trying to steal his DVD! Figuring I must have caught him on a really bad day, so I proceeded to re-explain the situation, and even went so far as to take an mpeg video of the error. Still Herve continued to call me a thief and a liar, refusing to consider an exchange or refund. This is definately a situation of buyer beware. I now find myself with the unpleasant task of having to warn others of this seriously bad customer experience. The DVD may work fine for you, but if it doesn't, you can probably expect a response like the following.

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